CUSTOMER CARE
Please allow 1-5 business days for your order to be processed
Free standard shipping for orders over $35 AUD within Australia
Please note that the estimated delivery times are based on Australia Post’s postage calculator, and may vary depending on location
Depending on your location, your order may be subject to import duties and taxes (including VAT). Any applicable charges are the customer’s responsibility
We currently do not offer product exchanges, returns or refunds.
ALL SALES ARE FINAL
If the item is defective or damaged, or if you have received the wrong item, please contact us at yohyonko@gmail.com within 10 business days of receiving your order so we can further assist you. Please include your full name, phone number, order number and an image of the damage or error.
Please make sure that addresses are correct as shipping labels are automatically created using the exact address provided at the time of checkout.
If you notice you have provided us with an incorrect address, please contact us at yohyonko@gmail.com as soon as possible so it can be updated before the shipping process.
If packages are sent back to us due to an incorrect address being provided, a reship fee amounting to the original shipping cost will be charged for the use of a new shipping label.
We understand that lost or missing mail can be frustrating for the both of us. Unfortunately, when packages get lost, we cannot be held liable as we did our part in shipping out your order. In the event that the package goes missing, please contact us so we can further assist you.
All peekers are UV resistant and weather proof, and are suitable for outdoor use. With proper application and care, peekers have a lifetime of 3+ years.
All peekers are water- and tear-resistant. However, all stickers are prone to scratches and fading when exposed to excessive UV rays over time. Due to the thickness of the stickers, they are also prone to edge lifting when placed on curved surfaces. We advise customers to keep our stickers out of the sun where possible to ensure a prolonged lifetime.
Air fresheners are recommended to be used as soon as they are purchased. If left in the packaging for too long, they may lose their scent, especially if left in the heat. We recommend that air fresheners are applied in a way that avoids contact with other surfaces to avoid staining.
Please clean the desired surface prior to sticker application.
It is recommended that our peekers are applied to flat or mildly curved surfaces. We recommend applying the peeker from bottom to top, whilst pushing out all bubbles to ensure best adhesion.
When applying stickers with transfer tape, first ensure that the sticker is picked up by the transfer tape by running your finger or a card over it on a flat surface, then slowly peel the backing paper from the transfer tape. Lay the transfer tape down on the desired surface, and push out any air bubbles by running your finger or a card over it. Finally, slowly pull the transfer tape away from the surface (best results when pulling close to the surface).